FAQs

How do I set up an account on Coin Rivet?

1. From a browser on your computer, go to www.coinrivet.com/signup

Enter your email address and a secure password, read and accept the Terms and Conditions and Privacy Policy. Click on ‘Create Account’.

 

 

2. Verify your email address

You will be required to verify your email address by entering the verification code sent to the email address you have entered.

 

3. Enter your personal details

Enter your personal details, including your legal name, address, mobile number, date of birth and citizenship.

 

4. Your account setup is complete

Your account has been created., however, you will have to verify your ID and address before your account is fully active.

How do I complete my identity and address verification.

On the home screen click ‘Verify Now’ and complete the steps displayed on screen.

 

 

To verify your identity, you must upload your driving licence, passport or a government issues ID card.

 

To verify your address, you must upload a utility bill, bank statement or a government document, dated in the last three months clearly showing your name and address.

 

Once we have received your ID and address documentation, it can take up to 24 hours for us to review them. You will receive an email confirming when your account has been fully verified.

 

Why do I need to verify my ID and address?

It is a legal requirement for us to check the identity and address of anyone wanting to open and operate a Coin Rivet account.

 

Verifying your account will allow you to get higher trading limits.

What documents do I need to verify my Coin Rivet account?

To verify your Coin Rivet account, you will need to provide the following documents:

 

  • A valid government-issued photo ID, such as a passport or driving license. We do not accept birth certificates.
  • Proof of address, such as a utility bill or bank statement, the document must clearly state your name and address and must be dated within the last three months.

 

It can take up to 24 hours to verify your data electronically, and once completed you will receive an email from us confirming your account has been verified. 

How long will it take to verify my documents?

Verification of your documents can take up to 24 hours.

How will I know if my account is verified?

Once your documents have been verified, you will receive an email confirmation.

 

The next time you log in you can view the status of your account by going to ‘Account’ and ‘Account information’.

 

Here you can see if the account is ‘Verified’ or ‘Unverified’.

 

 

How long does it take to set up an account?

It should take around five minutes to set up your account, however, it can take longer before your account is fully verified.

Can I start setting up an account and complete later?

Yes, just pick up where you left off and follow the notifications in the platform to finish off setting up your account.

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